Terms & Conditions

“ETERNAL CLASSIC INNOVATIONS” (hereinafter referred to as “the Company”) is the owner and the service provider of internet-based apparel retailers called Tee Savvy, and Pause that provide custom-made t-shirts, hoodies, jackets, sweatshirts, joggers, shorts. The registered office is at Shop 2, Pushpdeep Apartment, Plot No.61, Sector-20, Kamothe, Navi Mumbai, PIN-410209.

Availability and Delivery

Some of our products are made-to-order, while all others are made in small batches. Delivery time will vary from product to product and cannot be guaranteed. An indicative time period is approximately 7 to 14 days, including shipping time. Shipping delays due to courier companies cannot be controlled by “ETERNAL CLASSIC INNOVATIONS”. If your chosen fabric is sold out or has a delay in delivery from the manufacturer post-purchase, we will offer you similar options. If the options are not suitable, a refund will be provided for the garment in question (unless clubbed with a promotional offer). Items purchased via a gift voucher are not entitled to a refund in cash or credit.

Your Account

You agree that any use of the site is at your own risk and the Company is not responsible for it. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Your unique identifier is your email ID. You are responsible for updating the same as we will send all communication on your order status and delivery details to this email ID only. Further, adding your mobile number to the account information allows us to contact you in case of any requirements to schedule appointments, alterations, advise delivery of orders as well as any unforeseen circumstance.

We respect your privacy. In compliance with data privacy laws governing the jurisdictions in which we provide our service, you may delete your account at any time. Upon any termination, discontinuation, or cancellation of Services or your Account, the following provisions will survive: “Pricing”, “Payment”, “Trademark Copyright and Restriction”, “Privacy Policy”, “Governing Law & Arbitration”. You may at any time unsubscribe from our newsletters, email, or SMS campaigns by clicking on the appropriate settings in your Profile on our website.

Product Description

The Company tries to be as accurate as possible in the representation of information on the website and in our stores. However, the Company does not warrant that the product description or other content of this site is accurate, complete, reliable, current, or error-free. Our customization software is a computer render of the actual fabric. Colours and patterns may appear different based on the screen resolutions being used. The final garment may differ slightly from that of the image being displayed.

Measurements

Every fabric has a unique weight, feel, and fall, hence measurements may appear to be different. There may be slight variances in fit based on fabrics. For all made-to-measure garments, all measurements provided are final garment measurements and will be produced within a general 0.5" tolerance of those measurements. All ready-to-wear garments are made in standard sizes; you can choose whichever size you like. We have a single repository for measurements for a customer’s garment. The most recent version of the measurements will be referred to as the base measurement for the customer profile.

• Your base measurements stay linked to your profile.
• Any updates done from the profile page will update the base measurement and will apply to open orders (not in production).
• Changes made while creating/editing an order will update the base measurement and link the base with open orders.
• Changes made while creating/editing alterations will update the base measurement, open orders (not in production), and other open alterations.
• Once your order/alteration goes into production, the measurements are frozen for the particular order. Any measurement changes from the profile or other orders won’t be applied to this order.

If your account is used by a family member/ relative or acquaintance and their measurements are stored on the system, then the Company will alter the same if possible, at no cost to the customer. No refunds or cancellations of these orders will be accepted.

Pricing

Whilst we try to ensure that all details, descriptions, and prices that appear on this website are accurate, errors may occur. If we discover an error in the price of any Product or Service that you have ordered from the Company, we will notify you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. We allow changes or cancellations within 24 hours of order placement. If you cancel and you have already paid for the Product or Service, you will receive a full refund. Refunds will be made via the same payment mode and will be credited within 7 working days after the refund is initiated.

Our prices when shopping online from India are inclusive of GST. At our stores, Tax is applicable at checkout. For shipments outside of India, you will be solely responsible for calculating and paying any and all taxes, customs duties, fees, etc. imposed by the destination country in relation to the Product(s) or Services. Delivery costs may be charged in addition; such additional charges are displayed where applicable and included in the total cost.

For our international customers, please note that all charges are in the currency displayed on the website. In case of any interbank fees, the Company has no control in determining what these charges are and it is understood that the customer will bear these charges (if any). In case of any COD amount, the Company has the right to use the loyalty credits accumulated by the customer to offset these charges. In case where a refund is issued, we will not refund any shipping charges, customs duties, or taxes as applicable. Items purchased on Sale at our Stores are not eligible for returns, refunds, or alterations.

Payment

Our domestic prices are inclusive of GST. Tax is applicable at checkout. Payments may be made by Mastercard, Visa, PayPal, or wallets as offered by our payment gateway processor – Cashfree. The safety of your credit/debit card information is of paramount importance to us. We do not store any credit/debit card information and your payment details are automatically encrypted when you enter them. Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Products will not be dispatched, and Services will not be performed until this pre-authorization check has been completed. Your card will be debited once the order has been accepted. Gift Vouchers cannot be purchased using Loyalty Credits.

Trademark, Copyright and Restriction

This site is controlled and operated by “ETERNAL CLASSIC INNOVATIONS”. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on the www.teesavvy.co.in website owned, operated, licensed, or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit, or distribute such material in any way, including by email or other electronic means. You must not assist any other person to do so, either directly or indirectly Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks, and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

Changes to Terms or Services

We reserve the right to update or modify these Terms and Conditions at any time in our sole discretion. If we do so, we’ll let you know either by posting the modified Terms on our website(s) or through other communication. It is important that you check these terms regularly because if you continue to use the Services after we have posted modified Terms on the Sites, you are indicating to us that you agree to be bound by the modified Terms. You may choose to discontinue our service if you don’t agree to be bound by the modified Terms. Because the Services are evolving over time, we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.

Alerts and Notifications

As part of our Services, you may receive notifications, alerts, emails, requests for feedback on our products and services, delivery status messages or other types of messages regarding our Services. We may also periodically send you emails that directly promote the offerings of the Company. When you receive such promotional emails from us you will have the opportunity to “opt-out” by following the UNSUBSCRIBE instructions provided in the email you receive.

Limited Liability

For all purchases made online and in stores, the Company’s liability extends to the value of the products purchased by the customer.

Amendment, Exchanges + Refunds

We offer free amendment/exchanges/refunds as applicable for 30 days from the time of delivery, in-store or at home. You can bring your garment to any of our stores (Insert store page) or have it picked up at home for free within those 30 days.

After 30 days, we charge a flat fee depending on the type of amendment you require. You can dispatch your garment to our stores or contact thoughmail for assistance. For more information on amendment rates, please read our Terms & Conditions.

Refunds are processed within 7 days of receiving your garment.

We do not offer amendment/exchanges/refunds for customers based outside India.

No alterations, exchanges, or returns will be available for Black Friday Sale products.

Post the 30-day period, amendment will be charged as per the rate chart below

• For any design changes – INR 150/- (inclusive of GST)

the terms of the loyalty program.

Promo Code

The Company may at times offer promotional codes to our customers to avail of special discounts and offers. The promotional codes cannot be used in conjunction with any other offers. Promotional codes are also not valid on purchases using Loyalty Credits. Orders using promo codes are not entitled to Loyalty points. These codes for garments may be restricted to a particular category. The Company retains the right to honour promotional codes or disallow the same if it has been deemed to be used for the purpose of gaming the system. Both the ‘5PLUS1’ offer – Buy 5 and get the 6th garment free, the discount is applicable on the item of lowest value in the transaction.

Governing Law and Jurisdiction

This Agreement shall be interpreted and construed in accordance with the laws applicable in India. The courts of Mumbai shall have exclusive jurisdiction in any matter relating to or arising out of this Agreement.

Gift Vouchers

Gift vouchers can be purchased at our stores, our website or through partner portals as electronic gift vouchers. The following conditions will apply in regard to their validity and redemption:

• Items purchased via a gift voucher are not entitled to a refund in cash or credit.
• Gift Vouchers cannot be purchased using Loyalty Credits.
• All gift vouchers have a validity of 1 year from the date of purchase. They cannot be refunded in cash or credit to the beneficiary or the purchaser.
• Gift vouchers are for a single user only and cannot be redeemed for the purchase of items for another customer, i.e. they are non-transferrable.

For queries on the above, you may contact us on E-mail: teesavvyfashion@gmail.com